Theory has to touch the case
Define a framework in a few lines, then use case facts as evidence. A page of theory with no company, patient, or client detail does not answer a case question.
Match the command
If the question says recommend, the ending must choose. If it says evaluate, the ending must judge against criteria. A summary of the case is not either of those.
Evidence
When you use a figure from the case, cite it the way your module requires. Unsupported numbers read as invented.